Return or Exchange
During the first 30 days after receiving your order,if you are not 100% satisfied with our service, feel free to return your products to us for a refund or an exchange. After this 30-day period, purchased products cannot be returned. Only the purchase on https://winmedpro.com can return to us. Your payment card will be credited upon your receipt of the returned merchandise. Any item damaged due to reasons that are not included in the warranty cannot be qualified for a refund. Note: shipping and handling charges are not refundable.
Maintenance Warranty
Our company guarantees the quality of our products within 30 days since the delivery day, while consumables are not included in the guarantee. This warranty is inapplicable to the products undergoing any modifications, disassembles, refittings or self-repairings without the permission of our company. We’re not responsible of the products damaged by accidents such as fire, thunder and lightning, flood and other disasters, intentional damage, improper installation, and improper usage. If you need help with maintenance, or you want to purchase our product in large quantities, please contact us.
Procedures of Goods Return
1. Please contact our customer support via E-mail, or online chatting during our working hours. Support mailbox: winmed@126.com.
2. Please attach a few photoes of the goods to us in email. We must confirm the status of the goods.Our team will offer you return and exchange guidance according to your specific requirements. Kindly let us know your purpose, then we will provide you the returned address.
3. All goods (including all parts and attachments) must be returned to us via express delivery. Ship the product to the address we provide.
4. We will refund you in 5 workdays once we have got the returned products.While in many cases you will receive a refund more quickly.Payment means for refund: credit card, debit card, PayPal. We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Caution
Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. Different country or region has a different returned warehouse. After receiving returned goods, we will arrange a full refund and email you.Please inform us of your request of refund or return or exchange within 30 days after your purchase order.